Detail-orientated Auto Finance Manager who is adept at meeting customer expectations and resolving issues in a timely, professional manner. Skilled at tracking customer balances, approving loan applications and verifying customer information. Specialise in establishing productive relationships with customers seeking financing options.
Â• Solid knowledge of financing procedures and credit options within the auto industry Â• Ability to offer a variety of financing options to customers Â• Adapt at effectively supervising smaller and larger staffs Â• Ability to establish and maintain an updated customer database Â• Extensive internal and external communications and organisational skills Â• Proficient at working well independently and in team environments
March 2009 to November 2011 Auto World Â— Manchester, UK Auto Finance Manager Â• Arranged financing and reviewed required documents to determine approval/rejection. Â• Tracked daily sales and generated activity and productivity reports. Â• Verified customer information, including income information and signature. Â• Assisted sales staff in determining available financing options. Â• Kept charge-backs at an acceptable level without sacrificing on quality. Â• Handled vehicle demonstrations and made arrangements for test drives. November 2011 to Present Manchester Toyota Â— Manchester, UK Auto Finance Manager Â• Maintained positive relationships with manufacturers. Â• Hired new employee as necessary and provided initial training. Â• Assisted sales team to successfully complete customer transactions. Â• Established weekly, monthly and quarterly sales goals for staff. Â• Arranged and attended weekly sales meetings. Â• Ensured that all dealership standards were implemented. Â• Maintained a database of customer information and generated monthly reports. Â• Determined whether or not to approve financing on a case-by-case basis.
2009 University of Cambridge, Cambridge, England, UK Bachelor of Science, Finance