Assertive Assistant Operations Manager adept at managing store operations, especially in retail settings. Proficient in basic human resources functions, including hiring and initial training. Specialise in ensuring efficiency, maximising productivity and allocating staffing resources.
Â• Experienced in all facets of retail and manufacturing operations Â• Solid understanding of human resources functions Â• Strong ability to interview potential new hires and provide initial training Â• Familiar with MS Office applications, including Word, Excel and Access Â• Capable of working various hours as needed, including some evenings and weekends Â• Exceptional communications and organisational skills
July 2002 to March 2005 City Department Store Â— Manchester, UK Assistant Operations Manager Â• Ensured optimal levels of customer support. Â• Addressed any customer complaints in courteous, timely manner. Â• Hired new employees and provided necessary training. Â• Ensured that all safety codes were followed, including the labelling of exit doors. Â• analysed overall productivity and made efficiency recommendations. March 2005 to November 2009 Manchester Manufacturing Â— Manchester, UK Assistant Operations Manager Â• Evaluated building security policies and arranged for effective 24/7 surveillance. Â• Documented the efficiency and productivity of each shift. Â• Hired temporary employees as necessary for special projects. November 2009 to Present Clear Water Industries, Ltd. Â— Manchester, UK Assistant Operations Manager Â• Determined production requirements and coordinated with shift managers. Â• Maintained production logs and generated related monthly and quarterly reports. Â• Performed internal audits when instructed to do so to monitor productivity. Â• Prepared project analysis reports and identified potential problem areas. Â• Developed and implemented effective training programmes for new hires.
2002 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Management 2006 University of Cambridge, Cambridge, England, UK Master’s Degree, Business Administration