Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies.
Â• Prolific experience with managing hotel and resort operations Â• Keen understanding of guest expectations and customer service expectations Â• Exceptional knowledge of employee and vendor relations techniques Â• Ability to work well in high pressure situations Â• Proficient in the use of common MS Office applications Â• Solid oral and written communications skills
May 2008 to November 2010 Manchester Hilton Â— Manchester, UK Assistant Hotel Manager Â• Assisted hotel manager with front desk operations. Â• Prepared weekly employee schedules. Â• Assisted with new hire training sessions. Â• Frequently interacted with guests and sought feedback. Â• Reviewed guest feedback online and on hotel website. February 2011 to December 2013 Oceanfront Hotel & Resort Â— Manchester, UK Assistant Hotel Manager Â• Prepared daily financial reports. Â• Maintained database of scheduled overnight stays and day visits to the resort. Â• Established long-term relationships with corporate clients. Â• Worked with marketing team on efforts to increase guest bookings. Â• Assisted with accounting tasks. Â• Responded to guest complaints. Â• Supervised hotel staff and worked to resolve staff issues. February 2013 to Present Hospitality Suites Â— Manchester, UK Assistant Hotel Manager Â• Oversaw hotel staff performance and assisted with the preparation of staff assessments. Â• Sought to resolve conflicts in a professional, courteous manner. Â• Maintained inventories of hotel supplies and prepared purchase orders. Â• Processed invoices and assisted with guest payment issues. Â• Scheduled bookings and checked guests in and out during busy periods. Â• Answered phones and responded to email inquiries.
2008 University of Cambridge, Cambridge, England, UK Bachelor of Science, Hospitality Management