Multifaceted Assistant Front Office Manager skilled in basic hotel and resort management procedures. Adept at guest relations and resolving customer service issues as quickly as possible. Specialise in anticipating needs as much as possible to minimise guest complaints and inconveniences.
Â• Admirable experience managing front office staff Â• Adept at greeting guests and performing basic check-in duties Â• Solid understanding of common hotel guest relations procedures Â• Excellent problem solving skills and ability to stay calm under pressure Â• Familiar with MS Office and software applications needed to prepare reports Â• Ability to work well with others and delegate authority when required
July 2009 to September 2012 Manchester Hotel Â— Manchester, UK Assistant Front Office Manager Â• Welcomed guests, handled guest issues and resolved complaints. Â• Maintained guest satisfaction by ensuring the front desk was always staffed. Â• Ensured timely payroll payments to front office staff. January 2013 to July 2013 Hospitality Hotels, Inc. Â— Manchester, UK Assistant Front Office Manager Â• Assisted with guest registrations as necessary. Â• Conducted interviews with potential new hotel staff. Â• Oversaw front office staff and ensured proper shift staffing. Â• Trained new front office staff and concierge staff. Â• Coordinated with cleaning and maintenance staff to ensure that all rooms were clean. July 2013 to Present Scenic View Hotel Â— Manchester, UK Assistant Front Office Manager Â• Prepared daily guest reports and determined room availability. Â• Ensured proper coding of guest information in hotel database. Â• Initiated efficient check-in and check-out procedures. Â• Updated database and made software purchasing recommendations. Â• Answered guest inquires in person, via phone and through emails. Â• Monitored guest comments and feedback to determine areas for improvement.
2009 London School of Business, London, England, UK Bachelor of Science, Office Management