Energetic Aquatic Manager routinely supervising aquatic staff whilst ensuring proper operation of water-based systems. Skilled at developing and implementing aquatics programmes whilst staying with available operations budgets. Specialise in ensuring optimal customer service.
Â• Substantial experience operating, supervising and maintaining aquatics facilities Â• Solid knowledge of basic chemistry concepts to achieve proper pH in pools Â• Strong understanding of emergency procedures Â• Certified in First Aid and CPR Â• Excellent employee and guest communications skills Â• Ability to work flexible and seasonable shifts
June 2007 to November 2009 Manchester Aquatic Park Â— Manchester, UK Aquatic Manager Â• Gauged customer satisfaction of park guests and addressed guest issues. Â• Developed and implemented aquatics maintenance and service programmes. Â• Ensured that all lifeguards were CPR and First Aid trained. Â• Trained aquatic facility staff. Â• Monitored and maintained pool water chemistry throughout all park pools. November 2009 to July 2012 Manchester YMCA Â— Manchester, UK Aquatic Manager Â• Coordinated with staff on aquatics programmes available to the public. Â• Ensured proper maintenance and inspection of pool facilities. Â• Monitored pool equipment and kept an inventory of pool supplies. Â• Hired part-time pool staff for summer. Â• Ensured compliance with local, state and federal safety regulations. July 2012 to Present Pacific Aquatic Park Â— Manchester, UK Aquatic Manager Â• Ensured compliance with park policies. Â• Responded to emergencies and conducted periodic fire drills. Â• Assisted with facility inspections. Â• Developed and promoted aquatic park promotions and marketing efforts. Â• Responded to guest inquiries in a courteous, timely manner. Â• Hired park staff and ensured that pool staff was properly First Aid trained. Â• Inspected pools after facility closed each day.
2007 London Community College, London, England, UK Associate’s Degree, Recreation