Hard-working Shift Leader offers good leadership qualities along with loyalty to management and Dunkin Donuts company goals.Believes strongly in delivering quality donuts, coffee and pastries to customers to brighten their days whilst following policies.Has four years of experience bringing quality pastries to Dunkin Donuts customers in the New Cityland, California area.
Terrific outgoing personality
Believes in service with a smile
Truly understands the customer always comes first
Excellent with following and supervising performance of duty lists
Reports all problems immediately to management
Believes in the Dunkin Donuts mission statement
June 2012 to July 2014 Dunkin Donuts NorthÂ—London, UK Dunkin Donuts Shift Leader
Performed double-counts of drawers with cashiers for oncoming shifts.
Assigned tasks according to management’s list of daily duties.
Ensured cooking staff wore gloves and hairnets in accordance with OSHA standards.
Made certain frying oil was changed according to schedule.
Checked dough and batch quality.
Tracked timeliness of staff arrivals and departures.
Reported all issues to management.
Made banking deposits as needed.
May 2008 to May 2012 Dunkin Donuts SouthÂ—London, UK Dunkin Donuts Shift Leader
Supervised both front line and back-of -the-house staff in performance of their duties.
Ensured all staff followed food safety guidelines.
Made certain staff disposed of donuts that were past the rotation schedule.
Checked coffee freshness.
Double-checked drawer counts for accuracy.
Resolved any customer complaints.
Reported problems to managers.
2008 Rollling Hills Secondary School, London, England Secondary School GCSE