Experienced and motivational Call Center Team Leader knows how to inspire team members to reach sales goals in the pursuit of overall company objectives.Has excellent supervisory and communication skills.Brings an Associate’s degree in Business Management along with strong experience.
Strong sales track record
Good motivational skills
Excellent supervisory abilities
Tracks and monitors calls
Initiates discipline when warranted
Completes all required paperwork and documentation
June 2009 to July 2014 AT&T Call CenterÂ—London, UK Call Center Team Leader
Motivated team of call center operators on both inbound and outbound calls.
Supervised inbound team to make certain they answered questions knowledgeably and thoroughly.
Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times.
Did spot-checks listening in on calls to make certain team followed provided scripts.
Ran monthly goal contests with rewards.
Motivated team to meet monthly goals and beat other teams in the Center.
Hired and fired staff.
May 2003 to May 2009 Zaccson Telecommunications, Inc.Â—London, UK Call Center Team Leader
Set monthly and daily sales goals for outbound call team according to company objectives.
Monitored calls by listening in randomly.
Ensured script was always followed by team members on call.
Performed removals from call rotation of people who requested to be taken off the call list.
Updated computer leads.
Motivated staff to reach sales goals through contests and bonuses.
2006 London Reigonal Community College, London, England Associate’s Degree in Business Management