Experienced Assistant Team Leader offers excellent customer service and good leadership skills.Has good problem-solving capabilities and provides good role modelling to staff.Possesses an Associate’s Degree in Business Management and has over nine years of Assistant Team Leader experience.
Extensive knowledge of all supervised employee duties and roles
Helps employees meet daily operational goals
Works directly with customers whilst supervising other staff
Provides exceptional customer service in the retail environment
Has terrific communication skills
Completes all reports and documentation
June 2009 to July 2014 Target StoresÂ—London, UK Assistant Team Leader
Supervised staff in the electronics department under the leadership of the Team Leader on the first shift.
Ensured electronics department shift staff met daily operational goals.
Helped write employee schedules.
Resolved customer complaints and answered questions.
Ensured staff complied with Target quality customer service standards.
Participated in interviews of potential employees along with management and team leader.
May 2005 to May 2009 Walmart Stores, Inc.Â—London, UK Assistant Team Leader
Supervised cashier employees under the direction of the Team Leader on the second shift.
Ensured all cashiers completed daily responsibilities on the second shift, including cash counts, reconciliations, and sweeping and cleaning cashier areas.
Delegated daily shift tasks to employees.
Answered employee and customer questions and resolved problems.
Participated in potential employee interviews along with management and team leader.
Provided coverage for employees who were taking time off.
2005 London Reigonal Community College, London, England Associate’s Degree in Business Management