Dedicated professional Complaint Investigator with extensive knowledge of the Federal Civil Rights Act of 1964 and what constitutes discrimination.Upon receiving complaints, conducts detailed and exhaustive investigation to determine whether the complaint is baseless or warrants action.Has nine years of experience and has collabourated with the Equal Employment Opportunity Commission (EEOC) when needed.
In-depth knowledge of the Americans with Disabilities Act, the Civil Rights Act of 1964, the Vocational Rehabilitation Act and other large bodies of legislation concerning discriminatory practises in the workplace
Broad experience conducting investigations of discrimination complaints
Excellent oral and written communication
Focused interviewing skills
Writes solid and informed findings and reports
Interviews anyone who may be a witness
Implements training to correct discriminatory practises
Complies with the EEOC during their investigative process
June 2005 to July 2014 Complaints DivisionÂ—London, UK Complaints Investigator
Initiated investigation of complaints upon intake.
Completed telephone calls and identified potential witnesses.
Interviewed all parties, including the complainant, all witnesses to the alleged discriminatory practise, the accused and management within city departments.
Draughted reports of findings and submitted with recommendations.
Implemented sensitivity training when necessary.
Recommended stepped-up discipline for those exhibiting patterns of discriminatory behaviour, including firing.
Worked with the EEOC when notified a complaint had been made using that avenue to resolve it.
Investigated reports of disability discrimination under the Englishs with Disabilities Act, making recommendations with cost analysis.
2004 London University, London, England Bachelor’s of Science Degree in Sociology