Skilled Training Specialist and professional presenter with 10 years career experience in HR management environments. Highly adept in team building and leadership, coaching and mentoring, and change management. Possesses excellent organisational and time management abilities.
Policies & Procedures
Sales / Service & Marketing
Employee Relations & Engagement
Recruitment & Retention
NCL Marketing Solutions 3/1/2011 to Current Training Specialist London
Conduct new employee orientation seminars and shadow work efforts for two week probationary period.
Meet with clients to ascertain goals and needs and gain knowledge of products and services to develop targeted training courses.
Participate in client training programmes to gain familiarity of proprietary softwares functionality.
New Horizon Enterprises 7/1/2008 to 3/1/2011 Training Specialist London
Provided HR administrative assistance, including record keeping, employee file updates, procedure manuals, and course materials.
Monitored cost control and budgeting for training courses, including certifications, licences, and materials.
Created competency tests and surveys to assess employee skill and knowledge level, and incorporate new results into new training procedures.
Liaison Corporation 6/1/2004 to 7/1/2008 Training Specialist London
Led company required training classes for new employees and policy and procedural changes for existing personnel.
Regularly attended employee review meetings with seniour management to identify areas in need of improvement and further development and training.
Developed company training manuals and materials for department and position-specific goals and requirements.
NCL University 2004 Bachelor of Science: Human Resources London, England, UK