Resourceful Computer Support Specialist with several years of experience providing comprehensive support to ensure that all relevant hardware and software is operating efficiently. Adept at maintaining key systems and correcting issues. Specialise in cost-effective preventative maintenance and system monitoring.
Â• Huge experience with Windows and Mac-based systems Â• Vast knowledge of industry current software and hardware Â• Adept at identifying and resolving computer performance issues Â• Solid grasp of local area network structure Â• Proactive problem solver focusing on preventative maintenance Â• Comprehensive verbal and written communications abilities
July 2005 to March 2008 Manchester Community College Â— Manchester, UK Computer Support Specialist Â• Coordinated with end-users to resolve performance issues. Â• Identified and resolved hardware and software issues. Â• Established and implemented mitigation strategies. Â• Provided support to key networks and systems. March 2008 to February 2011 AB Manufacturing Â— Manchester, UK Computer Support Specialist Â• Performed troubleshoot to identify and correct system issues. Â• Researched software products and made recommendations for upgrades. Â• Ensured that all systems were operating efficiently. Â• Developed innovative strategies to reduce downtime. February 2011 to Present Oceanside Industries of Manchester Â— Manchester, UK Computer Support Specialist Â• analysed hardware and software to determine when it was more cost-effective to upgrade. Â• Performed regular system performance checks and identified any potential issues. Â• Coordinated with network administrators to identify system maintenance needs. Â• Maintained a daily log of system performance and noted any abnormalities. Â• Kept records of all repairs and upgrades.
2005 University of Cambridge, Cambridge, England, UK Bachelor of Science, Computer Science