Experienced Cafe Attendant with a strong belief in the power of excellent customer service. Adept at developing an instant rapport with customers, sustaining the proper atmosphere that convinces customers to come back and handlling inventory issues. Specialises in outdoor and boutique cafes.
Strong menu creation skills
Excellent level of customer service
Strong communication and presentation skills
Adept at upsellling customers
Strong organisational skills
Excellent computer skills
Strong team player
January 2010 to July 2014 Edmund’s Outdoor Cafe-Manchester, UK Cafe Attendant
Greeted customers as they entered the facility, seated them and got them menus.
Responsible for all of the marketing material, including updating the sandwich chalkboard, that customers saw as they walked into the facility.
Assisted in developing marketing pieces that were either inserted into newspapers or handed out in the cafe.
August 2005 to January 2010 Precise Cafe-Manchester, UK Cafe Attendant
Assisted in creating and developing a new menu every three months.
Responsible for greeting customers and taking their initial drink orders.
Responsible for answering customer questions either over the phone, in person or via email.
July 1997 to August 2005 Cafe Who?-Manchester, UK Cafe Attendant
Responsible for greeting and seating customers as they entered the cafe.
Assisted in booking live entertainment for the lunch and happy hour crowds.
Assisted in developing marketing materials that were distributed in the cafe.