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Brock Taylor
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 brock-taylor@email.com
Professional Summary
Experienced Cafe Attendant with a strong belief in the power of excellent customer service. Adept at developing an instant rapport with customers, sustaining the proper atmosphere that convinces customers to come back and handlling inventory issues. Specialises in outdoor and boutique cafes.
Core Qualifications
- Strong menu creation skills
- Excellent level of customer service
- Strong communication and presentation skills
- Adept at upsellling customers
- Strong organisational skills
- Excellent computer skills
- Strong team player
Experience
January 2010 to July 2014 Edmund’s Outdoor Cafe-Manchester, UK Cafe Attendant
- Greeted customers as they entered the facility, seated them and got them menus.
- Responsible for all of the marketing material, including updating the sandwich chalkboard, that customers saw as they walked into the facility.
- Assisted in developing marketing pieces that were either inserted into newspapers or handed out in the cafe.
August 2005 to January 2010 Precise Cafe-Manchester, UK Cafe Attendant
- Assisted in creating and developing a new menu every three months.
- Responsible for greeting customers and taking their initial drink orders.
- Responsible for answering customer questions either over the phone, in person or via email.
July 1997 to August 2005 Cafe Who?-Manchester, UK Cafe Attendant
- Responsible for greeting and seating customers as they entered the cafe.
- Assisted in booking live entertainment for the lunch and happy hour crowds.
- Assisted in developing marketing materials that were distributed in the cafe.
Education
1997 Whalon Edwards Seniour Secondary School, London, England, UK, Secondary School GCSE