Experienced Customer Experience Associate who developed a strong reputation for bringing in repeat business. Adept and developing metrics for gauging customer experience. establishing working rapport with customers and developing programmes to improve customer satisfaction. Specialises in the amusement park industry and the hospitality industry.
Customer service skills
Strong observational skills
Excellent communication abilities
Some sales experience
Adept at creating spreadsheets
Strong team player
Dedicated and reliable employee
August 2005 to July 2014 Universal Fun Land-Manchester, UK Customer Experience Associate
Responsible for greeting customers at the customer service desk and seeing to their needs.
Was often asked to walk through the park and do impromptu customer service surveys with clients.
Developed a system of measurement that was used by park management to determine over all customer satisfaction.
September 2003 to August 2005 Packer Resort-Manchester, UK Customer Experience Associate
Took calls from current guests who wanted to register a complaint or ask a question.
Helped to develop resort activities based on data I collected from customer service surveys.
Assisted in developing customer opinion cards that were used to gauge the overall customer satisfaction.
July 1996 to September 2003 Your Funland-Manchester, UK Customer Experience Associate
Distributed park literature and made note of any customer complaints.
Helped develop a system of metrics that were used to gauge customer satisfaction.
Often walked through the park gauging customer satisfaction and asking customers focused questions about their experience.
1996 Farland Secondary School, London, England, UK, Secondary School GCSE