Outgoing Associate who believes in working hard to provide the very best customer experience. Adept at maintaining a good rapport with customers, submitting reports by their deadlines and staying updated on company policies and industry changes. Specialises in customer service and sales support departments.
Extroverted personality that is full of energy
Able to follow company policies precisely at all times
Dedicated to delivering the highest possible level of customer satisfaction
Always willling to update skills through training or higher education
Some supervisory experience
Extremely effective as part of a team or when working independently
May 2009 to July 2014 Laser Incorporated-Manchester, UK Associate
Responsible for taking incoming customer calls and handlling customer issues.
Responsible for generating an incoming call report each day and submitting that report to management.
Assisted in training new associates and introducing them to the company’s way of doing things.
June 2004 to May 2009 Couch Association-Manchester, UK Associate
Responsible for handlling customer issues live in the store and generating issue reports that were submitted to management.
Assisted in developing customer service pamphlets that explained various store procedures to customers.
Assisted in taking incoming customer service calls and generating a call log for each incident.
June 1997 to June 2004 Willling Incorporated-Manchester, UK Associate
Took incoming calls from clients and created an incident report for each call.
Regularly maintained a customer service satisfaction level that was well above the company median.
1997 Polite Hill Seniour Secondary School, London, England, UK, Secondary School GCSE