Experienced Computer Assistant who has extensive experience with customer support and back-end technical work. Adept at software and hardware upgrades, customer training and logging network troubleshooting issues. Specialises in operating system support and application development.
Certified support specialist for several software and hardware manufacturers
Database maintenance expert
Excellent communication skills
Strong problem solving skills
Project research experience
Adept at logging and following up on user issues
Some project management experience
April 2010 to July 2014 SpeedStar Deliveries-Manchester, UK Computer Assistant
Responsible for logging all network and workstation issues that occurred each day.
Assisted in training users on new software upgrades and procedures.
Worked with MIS team to help devise more efficient way to integrate dispatch information with vehicle maintenance records.
September 2007 to April 2010 First Edition-Manchester, UK Computer Assistant
Monitored several high-speed storage devices and logged any issues that may have caused a slow-down in production.
Assisted in installling several new servers to expand the network when the company grew.
Acted as liaison between manufacturer’s support and the internal IT team.
July 2001 to September 2007 Lines Incorporated-Manchester, UK Computer Assistant
Responsible for fielding technical support calls from the animation staff and routing those calls to the proper technician.
Assisted in maintaining the company database and archiving information to a tape media.
Worked closely with the animation director to develop specifications for new equipment as needed.
2001 London Young People’s College, London, England, UK, Associate’s Degree, Computer Science