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Joseph Paine
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 joseph-paine@email.com
Professional Summary
Experienced Computer Assistant who has extensive experience with customer support and back-end technical work. Adept at software and hardware upgrades, customer training and logging network troubleshooting issues. Specialises in operating system support and application development.
Core Qualifications
- Certified support specialist for several software and hardware manufacturers
- Database maintenance expert
- Excellent communication skills
- Strong problem solving skills
- Project research experience
- Adept at logging and following up on user issues
- Some project management experience
Experience
April 2010 to July 2014 SpeedStar Deliveries-Manchester, UK Computer Assistant
- Responsible for logging all network and workstation issues that occurred each day.
- Assisted in training users on new software upgrades and procedures.
- Worked with MIS team to help devise more efficient way to integrate dispatch information with vehicle maintenance records.
September 2007 to April 2010 First Edition-Manchester, UK Computer Assistant
- Monitored several high-speed storage devices and logged any issues that may have caused a slow-down in production.
- Assisted in installling several new servers to expand the network when the company grew.
- Acted as liaison between manufacturer’s support and the internal IT team.
July 2001 to September 2007 Lines Incorporated-Manchester, UK Computer Assistant
- Responsible for fielding technical support calls from the animation staff and routing those calls to the proper technician.
- Assisted in maintaining the company database and archiving information to a tape media.
- Worked closely with the animation director to develop specifications for new equipment as needed.
Education
2001 London Young People’s College, London, England, UK, Associate’s Degree, Computer Science