Exceptionally skilled and meticulous Work Force Analyst with an exceptional eye for detail and client service historey. Skilled in explaining a variety of complex data interpretation principles and strategies to professional and non-professional audiences in a clear and understandable manner. Able to manage both small and large teams of data analysis professionals with efficiency and professionalism.
Wide breadth of workforce analysis and support experience
Excellent skills in technical data and document interpretation
Superior familiarity with database integration and management
Outstanding skills in building strong business relationship networks
Strong skills in adhering to strict security and confidentiality standards
Good oral and written communication skills
June 2011 to Present MetLife Insurance, London, ENG Work Force Analyst
Furnished unit support in administrative tracking and trending procedure implementation.
Maintained transactions schedules and special event timetables.
Produced and examined weekly and monthly statistical reports.
Managed work shift volumes from call volume analysis.
Prepared and submitted impact summaries for service performance levels.
June 2007 to May 2011 Averill Industries, Inc., London, ENG Work Force Analyst
Assessed and reported on call center metrics on a regular basis.
Reconciled schedule efficiency optimisation with long-term staffing needs.
Made recommendations to various levels of management according to regular data analysis.
Evaluated work forecast need reports in coordination with management.
Maintained quality staffing, payroll and schedulling services.
2007 University of London, London, England Bachelor’s Degree in Computer Science