Experienced Staff Analyst who is extremely adept at data mining and creating useful reports from complicated data. Adept in utilising computer productivity software, presenting complicated findings to members of an executive team and analysing data from several different sources. Specialises in productivity projections and complex data analysis.
Certified technical support specialist
Strong development skills in several popular programmeming languages
Able to walk clients through difficult support solutions
Recognised by previous employers as an excellent support analyst
Great team worker as well as independent starter
Strong communication and presentation skills
September 2010 to July 2014 Begging Corporation-Manchester, UK Desktop Support Analyst
Handled incoming calls from clients and solved a variety of issues.
Assisted major operating system upgrade for each desktop client in the company.
Responsible for logging all calls and submitting detailed report to management at the end of the day.
November 2007 to September 2010 Quill Pen Incorporated-Manchester, UK Desktop Support Analyst
Responsible for all support calls for the Western Region sales group throughout the day.
Asked to do hands-on desktop support as well as phone support.
Responsible for creating an accurate log of all calls and submitting that log at the end of the day.
July 1998 to November 2007 Bud Intense Corporation-Manchester, UK Desktop Support Analyst
Handled incoming support calls from clients all over the company.
Assisted in updating the technical support policies each time a new issue was discovered.
Gathered and submitted support log to management at the end of each day.
1995 University of Upper London, London, England, UK, Bachelor of Science, Business