Knowledgeable Airport Agent with knowledge of boarding and deplaning procedures in accordance with current industry guidelines. Adept at handlling baggage, performing equipment checks and using industry related computer programmes when necessary. Specialise in maintaining strict quality standards in a timely manner.
Â• Experience performing background checks and screenings Â• Ability to push and pull approx. 150-200 pounds and lift about 50-75 lbs Â• Fluent in English, Spanish, German and French Â• Adept at working under often stressful situations where quality is essential Â• Excellent verbal and written communications skills Â• Good problem solving skills
July 2005 to November 2011 London Car Rental Â— London, England Airport Agent Â• Ensured that all customer baggage with properly handled. Â• Washed windows, cleaned counters and restocked snack items for customer purchase. Â• Assisted with equipment storage and maintained database to track equipment checks. Â• Performed miscellaneous duties as assigned by supervisors. November 2011 to Present London County Airport Â— London, England Airport Agent Â• Performed various safety and security checks. Â• Assisted customers boarding and deplaning procedures. Â• Ensured that passenger baggage was properly transferred to plane. Â• Established solid communications procedures with flight crew and airport personnel. Â• Assisted with ramp set-up and routine equipment checks. Â• Compiled daily security reports and ensured that all safety checks were performed. Â• Serviced airport facilities and on-site aircraft as requested by management. Â• Ensured compliance with all airport-related security guidelines.
2005 London Community College, London, England, UK Associate’s Degree, Travel and Tourism