Airline Customer Service Agent CV Template›

Qualified Airline Customer Service Agent with experience in various positions and a broad understanding of the industry.Able to successfully manage in-person contact with frustrated, nervous or special needs travelers.Committed to exemplary customer service and personal responsibility.

• Passenger check-in procedures
• Current security procedures
• Polite and professional approach
• Teamwork skills
• Trace and track customer freight
• Elite Travelers Club

April 2009 to July 2014 UK Airways – London Seniour Airline Customer Service Agent

• Supervised team of Customer Service Agents, scheduled staff and made adjustments when weather delays demanded more agents to handle re-booking.
• Resolved customer complaints that escalated beyond original agent’s authority or required a calming third party.
• Conducted ongoing security procedures reviews.
• Conducted performance reviews.

January 2006 to March 2009 Southwest Airlines – London Airline Customer Service Agent, Elite Travelers Club

• Issued upgrades and boarding passes and handled future reservations for Club members.
• Provided high level of customer service, including serving beverages when requested.
• Maintained the Club’s appearance.
• Received several letters of commendation from Club members for exceptional customer service which reflected positively on the airline as well.

February 2000 to December 2006 United Airlines – London Airline Customer Service Agent

• Exercised thorough understanding of airline ticketing and reservation procedures.
• Weighed baggage and collected any excess weight charges.
• Assisted passengers when they required a re-booking of itineraries.
• Provided special services, like courtesy chair or bag carts, as required.