Experienced Membership Advisor who has experience handlling a large clientele. Adept at introducing new members to a service, delivering high quality customer service to new and existing members and utilising computer sales tools to do appropriate follow-up calls. Specialises in customer service, membership satisfaction and growth of membership roll.
Rules enforcement among membership
Growing membership roll
Telephone marketing inquiries
Outbound telephone recruitment
Generating new membership leads
Maintaining contact with existing members
April 2009 to July 2014 Motor Parts Club Of London-London, UK Membership Advisor
Helped establish membership campaigns in new territories.
Established rules for following up with existing members and keeping those members engaged.
Developed outbound callling script used for telephone recruiting.
April 2003 to April 2009 Food Club-London, UK Membership Advisor
Created new group rules that were implemented to all existing members.
Handled hostile members with questions and complaints.
Assisted in developing membership drives that involved going out into communities and getting involved in community events.
September 1995 to April 2003 Marge’s Knitting Circle-London, UK Membership Advisor
Created a membership drive that made the company one of the largest arts and crafts organisations in the state.
Worked with marketing group to develop a newsletter that would keep the members engaged and updated on group activities.
Trained phone associates on methods of turning prospects in to new members.
1994 Stafford Community College, London, England, Associates Degree, Hospitality