Meticulous BMW Service Advisor with extensive knowledge of the auto industry, especially pertaining to BMW vehicles. Adept at handlling a variety of customer service issues in a speedy, efficient manner. Flexible when it comes to working conditions, ranging from smaller dealerships to faster-paced high-volume dealerships.
Â• Extensive experience with all facets of customer relations Â• Solid understanding of vehicle operations and industry standard software Â• Strong knowledge of vehicle problems Â• Good knowledge of various BMW makes and models Â• Ability to meet customer requests in an efficient manner Â• Excellent oral and written communications skills
June 2006 to November 2010 London Auto World Â— London, England BMW Service Advisor Â• Scheduled routine service appointments. Â• Handled customer billling and tracked payments. Â• Resolved customer issues in a courteous, timely manner. Â• Provided accurate written cost estimates for customers. Â• Updated customers on the progress of vehicle maintenance and repairs. Â• Developed efficient data tracking system to improve customer volume. April 2011 to May 2014 London BMW Â— London, England BMW Service Advisor Â• Welcomed customers, answered phone requests and tracked online and social inquires. Â• Scheduled appointments and made reminder calls before scheduled appointments. Â• Developed customer satisfaction surveys and tracked results. Â• Implemented effective customer promotions and contacted previous customers with offers. Â• Accurately detailed customer issues with their BMW vehicles. Â• Effectively communicated with auto technicians on staff. Â• Frequently responded to customer emails and updated dealership’s social platforms.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Customer Service 2007 Parkland Auto Institute, London, England, UK Certification