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Meticulous BMW Service Advisor with extensive knowledge of the auto industry, especially pertaining to BMW vehicles. Adept at handlling a variety of customer service issues in a speedy, efficient manner. Flexible when it comes to working conditions, ranging from smaller dealerships to faster-paced high-volume dealerships.
• Extensive experience with all facets of customer relations
• Solid understanding of vehicle operations and industry standard software
• Strong knowledge of vehicle problems
• Good knowledge of various BMW makes and models
• Ability to meet customer requests in an efficient manner
• Excellent oral and written communications skills
June 2006 to November 2010 London Auto World — London, England BMW Service Advisor
• Scheduled routine service appointments.
• Handled customer billling and tracked payments.
• Resolved customer issues in a courteous, timely manner.
• Provided accurate written cost estimates for customers.
• Updated customers on the progress of vehicle maintenance and repairs.
• Developed efficient data tracking system to improve customer volume. April 2011 to May 2014 London BMW — London, England BMW Service Advisor
• Welcomed customers, answered phone requests and tracked online and social inquires.
• Scheduled appointments and made reminder calls before scheduled appointments.
• Developed customer satisfaction surveys and tracked results.
• Implemented effective customer promotions and contacted previous customers with offers.
• Accurately detailed customer issues with their BMW vehicles.
• Effectively communicated with auto technicians on staff.
• Frequently responded to customer emails and updated dealership’s social platforms.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Customer Service
2007 Parkland Auto Institute, London, England, UK Certification