Waitress and Assistant CV Example
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WAITRESS AND ASSISTANT
Personal Information
Date
of Birth: 14/01/1996
Nationality: Czech
Nationality: Czech
Summary
During my degree at University of the West of England
I am successfully combining my studies with work. I consider myself as an
enthusiastic, adaptable, empathetic and hard-working individual showing to be
self-motivated and organized. I have developed many skills such as
communication skills, customer service and problem-solving skills throughout my
previous wide work experience.
Work Experience
Waitress and AssistantAug 2015 to Oct 2015
Chinese restaurant Working in multicultural environment as part of a team that includes managers, hosts and tenders. Responsible for welcoming gests to the restaurant and prompting the food and beverage menu whilst serving food and drinks to guests. Delivering outstanding food and beverage service to customers. Taking orders from guests and offering advice on the menu. Well-skilled in preparing good-quality coffee and tea. Giving guests an accurate bill than taking payment from them in cash or cards. Removing dishes and glasses from tables and taking them to the kitchen for cleaning. Ensuring that customers enjoy their meals and taking action to correct any problems.
Chinese restaurant Working in multicultural environment as part of a team that includes managers, hosts and tenders. Responsible for welcoming gests to the restaurant and prompting the food and beverage menu whilst serving food and drinks to guests. Delivering outstanding food and beverage service to customers. Taking orders from guests and offering advice on the menu. Well-skilled in preparing good-quality coffee and tea. Giving guests an accurate bill than taking payment from them in cash or cards. Removing dishes and glasses from tables and taking them to the kitchen for cleaning. Ensuring that customers enjoy their meals and taking action to correct any problems.
Sales AssistantFeb 2015 to Jun 2017
ZARAEnsuring that all customers receive excellent customer service through direct salesmanship, prompt and courteous service. Assisting customers with questions, purchases and identifying customer requirements based on their needs. Furthermore, assisting customer with purchase decisions. Greeting each customer that comes to the store in a warm manner. Achieving both personal and professional sales targets in terms of online sales and orders. Capability to work efficiently with the IPod in order to check the stock and its availability. Making sure the shop floor is tidy, representative and organized thanks to the standards that need to be done. Stocking shelves and merchandise when needed. Responsible for processing cash and card payments, making refunds and exchanges of items.
ZARAEnsuring that all customers receive excellent customer service through direct salesmanship, prompt and courteous service. Assisting customers with questions, purchases and identifying customer requirements based on their needs. Furthermore, assisting customer with purchase decisions. Greeting each customer that comes to the store in a warm manner. Achieving both personal and professional sales targets in terms of online sales and orders. Capability to work efficiently with the IPod in order to check the stock and its availability. Making sure the shop floor is tidy, representative and organized thanks to the standards that need to be done. Stocking shelves and merchandise when needed. Responsible for processing cash and card payments, making refunds and exchanges of items.
Jan 2014 to Sep 2014
Waitress in CafeProviding excellent customer service to ensure customer is satisfied. Taking and serving food and drinks orders. Arranging table settings and maintain tables clean and tidy. Checking products for quality and correcting any possible problems. Communicating with customers and ensuring that they are enjoying their meals and coffees and take action to correct any complaints. Collecting payments from customers. Stocking service areas with supplies such as coffee, food and tableware. Performing cleaning duties such as sweeping and mopping floors, vacuuming carpet or checking and cleaning bathroom.
Waitress in CafeProviding excellent customer service to ensure customer is satisfied. Taking and serving food and drinks orders. Arranging table settings and maintain tables clean and tidy. Checking products for quality and correcting any possible problems. Communicating with customers and ensuring that they are enjoying their meals and coffees and take action to correct any complaints. Collecting payments from customers. Stocking service areas with supplies such as coffee, food and tableware. Performing cleaning duties such as sweeping and mopping floors, vacuuming carpet or checking and cleaning bathroom.
Sep 2013 to Sep 2014
Receptionist and Assistant at FORUM 2000 foundation Meeting and greeting politicians, press and customers and further ushering them in. Giving advices and directing them to the main areas of the conference. Ensuring the customer feel comfortable. Keeping the reception area tidy and organised. Having pleasant and polite personality helps to deal with difficult customers. Providing great customer service with excellent communication skills. Receiving and sorting daily mails and deliveries. Multitasking and stress management skills are essential for this position. Maintaining office security by following safety procedures and controlling access via the reception desk.
Receptionist and Assistant at FORUM 2000 foundation Meeting and greeting politicians, press and customers and further ushering them in. Giving advices and directing them to the main areas of the conference. Ensuring the customer feel comfortable. Keeping the reception area tidy and organised. Having pleasant and polite personality helps to deal with difficult customers. Providing great customer service with excellent communication skills. Receiving and sorting daily mails and deliveries. Multitasking and stress management skills are essential for this position. Maintaining office security by following safety procedures and controlling access via the reception desk.
Personal experience
Peer Support Duty /
Advice role / Housing Guide at 1625
Independent People
Working as a part of supportive and well established team. The main responsibility is to support young homeless people in hard-life situation. Responsible for advise on private renting accommodation. Prepare young people for the changes and challenges. Providing one to one meetings in order to listen and further give an advice on particular issue. Accompanying young vulnerable people o a doctor, during the flat viewings and other important situations. Helping with organising CV and preparing for the interview.
Housing Law training - January 2017 - focused on Bristol accommodation systems and issues.
Youth European Parliament meeting
Debating in front of an audience about political issues and aiming to solve those issues with other representatives. Organising materials and ability to express the thoughts concisely and loudly in a positive manner. Being aware of current political and economic situation.
School Exchanges
2011 and 2013 Czech - French exchange ( Montivilliers, France)
2013 Czech – French exchange (Saint-Brieuc, France)
2014 Czech – Italian exchange (Brescia, Italy)
Working as a part of supportive and well established team. The main responsibility is to support young homeless people in hard-life situation. Responsible for advise on private renting accommodation. Prepare young people for the changes and challenges. Providing one to one meetings in order to listen and further give an advice on particular issue. Accompanying young vulnerable people o a doctor, during the flat viewings and other important situations. Helping with organising CV and preparing for the interview.
Housing Law training - January 2017 - focused on Bristol accommodation systems and issues.
Youth European Parliament meeting
Debating in front of an audience about political issues and aiming to solve those issues with other representatives. Organising materials and ability to express the thoughts concisely and loudly in a positive manner. Being aware of current political and economic situation.
School Exchanges
2011 and 2013 Czech - French exchange ( Montivilliers, France)
2013 Czech – French exchange (Saint-Brieuc, France)
2014 Czech – Italian exchange (Brescia, Italy)
Education and Training
BSc (Hons) Sociology with Psychology (Level 2)2017University of the West of England
Secondary school with school leaving exam (equivalent A-levels)2015Pierre de Coubertin grammar school
Languages
English C1
French B1-B2 – DELF Certificate
Spanish A2
Czech mother tongue
French B1-B2 – DELF Certificate
Spanish A2
Czech mother tongue
Key skills and competencies
Proficiency in all areas of Microsoft Word, Excel
and PowerPoint.
Enthusiastic attitude.
Natural ability to communicate with others.
Providing insights into consumer behaviour.
Able to multi-task in a fast paced team environment.
Maintaining high visibility and energy levels on the shop floor.
Active listening and effective communication competencies.
Able to adapt to the immediate or unforeseen challenges.
Can quickly learn new processes.
Building a rapport and relationship with customers.
Confident and not willing to accept average.
Driving license: AM, B1, B.
Enthusiastic attitude.
Natural ability to communicate with others.
Providing insights into consumer behaviour.
Able to multi-task in a fast paced team environment.
Maintaining high visibility and energy levels on the shop floor.
Active listening and effective communication competencies.
Able to adapt to the immediate or unforeseen challenges.
Can quickly learn new processes.
Building a rapport and relationship with customers.
Confident and not willing to accept average.
Driving license: AM, B1, B.
CV Overview
Companies Worked For:
- Chinese restaurant
- ZARA
- Waitress in Cafe
- Receptionist and Assistant at FORUM 2000 foundation
School Attended
- University of the West of England
Pierre de Coubertin grammar school
Job Titles Held:
- Waitress and Assistant
Sales Assistant
Degrees
- BSc (Hons) Sociology with Psychology (Level 2) 2017
Secondary school with school leaving exam (equivalent A-levels) 2015
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