TRAINING AND DEVELOPMENT OFFICER CV Example
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TRAINING AND DEVELOPMENT OFFICER
Summary
Motivated banking professional with an outstanding background in customer service, sales and banking
(local and international banking). Posses a strong commitment to quality customer service coupled with
superb communication skills.
Experience
TRAINING AND DEVELOPMENT OFFICER
January 2013 to February 2014UNICOMER BELIZE LIMITED － Belize
January 2013 to February 2014UNICOMER BELIZE LIMITED － Belize
- Develop, implement, and monitor training programs within the organization.
- Prepare and implement training budget.
- Evaluate needs of company and plan training programs accordingly from junior to executive levels.
- Conducted performance evaluations.
- Provided company with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops for employees countrywide (over 200).
- Provided performance feedback.
- Conducted continuing education training.Provided leadership development education.
- Planned the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations were managed within authorized budgets.
MARKETING OFFICER
February 2011 to January 2013CHOICE BANK LTD. － Belize
February 2011 to January 2013CHOICE BANK LTD. － Belize
- LIMITED - #1 CONEY DRIVE 3RD FLOOR Developed a corporate marketing plan and tactical marketing strategies which were consistent with Bank's overall vision.
- Gathered and interpreted information to identify opportunities, present insights, conclusions and recommendations related to product development, competitive pricing, customer acquisition and retention, and other strategic issues.
- Maintained a high degree of product knowledge and industry updates, trends and market environment in order to identify appropriate initiatives to help promote sales and retain assets.
- Responsible for other projects and assignments as assigned by CEO.
- Adhered to company's compliance policy and ensured all transactions carried out on behalf of clients were within the stipulated parameters of the company's policy process flow.
- Performed KYC check with full diligence and so as to prevent any money laundering, frauds or any potential criminalist activities which could hurt the interest of the company and its customers.
- Meet assigned client acquisition targets through proactive solicitation of new customers.
MARKETING AND CUSTOMER SERVICE SENIOR OFFICER
August 2003 to December 2011BELIZE BANK LIMITED
August 2003 to December 2011BELIZE BANK LIMITED
- Created strategies to develop and expand sales of services to existing customer which resulted in a 10% increase in annual revenue.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Coordinated daily cash reconciliation at a high-volume location.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Education and Training
M.Sc. : International Banking, Finance and Risk ManagementGCU LONDON － London, England, United KingdomPresent
Associate of Science : GENERAL STUDIES, 2003SAINT JOHN'S JUNIOR COLLEGE - PRINCESS MARGARET DRIVE － BELIZE CITY
High School Diploma : 2001
Biology Chemistry Physics, 2012Saint Catherine Academy － Belize, Belize
Bachelor of Science : Banking and Finance, 2017Galen University － Belize, Belize
Skills
banking, budgets, budget, cashier, competitive, conferences, credit, Critical thinking, client, clients, FINANCE, Team building, leadership development, marketing plan, marketing strategies, market, Marketing Communications, meetings, exchange, money, Networking, pricing, product development, Project planning, Relationship Building, sales, strategic, Supervisory, telephone, Time Management, training programs, vision, workshops
CV Overview
Companies Worked For:
- UNICOMER BELIZE LIMITED
- CHOICE BANK LTD.
- BELIZE BANK LIMITED
School Attended
- GCU LONDON
SAINT JOHN'S JUNIOR COLLEGE - PRINCESS MARGARET DRIVE
Saint Catherine Academy
Galen University
Job Titles Held:
- TRAINING AND DEVELOPMENT OFFICER
MARKETING OFFICER
MARKETING AND CUSTOMER SERVICE SENIOR OFFICER
Degrees
- M.Sc. : International Banking, Finance and Risk Management
Associate of Science : GENERAL STUDIES , 2003
High School Diploma : 2001
Biology Chemistry Physics , 2012
Bachelor of Science : Banking and Finance , 2017
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