Supervisor / Team Leader CV Example
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SUPERVISOR / TEAM LEADER
Summary
I am a candidate with a high experience in Retail Management, with a particular emphasis on delivering great customer service and people leading, skills acquired in Italy and the UK. I have worked in the Hospitality and Retail sector for more than 7 years, before as sales assistant and then as a Team leader. I am able to successfully demonstrate skill improving store operation, increasing top line sales, and reducing costs. I am extrovert and extremely approachable, please have a look to my hobby and interest section, but at the same time responsible and conscientious thanks to my can-do attitude and working background. In conclusion I am a people manager leading with a consultative leadership style and a very experienced sales person with a strong vocation in hospitality.
Experience
07/2014 - Current
Nando's, Bristol Cribbs Causeway － Bristol, UKSupervisor / Team Leader
- Reorganised in store Learning and Development procedures, new planning system and e-learning tracking.
- Assigned one to one session and PDP plans.
- Leading the team to upsell Nando's Christmas Sauces to the third best Restaurant in the UK.
- Developed and implemented Social Media marketing plan to advertise new product and increase followers.
- Delivered excellent customer service by greeting and assisting each customer.
- Supported Nando's local marketing campaigns around Bristol region organised by Bristol Rugby, University of Bristol and UWE.
- People manager duty to be the interface between staff members and management team and responsible for coordinating a range of staff events and Team buildings.
- Addressed customer inquiries and resolved complaints in store or by phone for TA orders.
- Leading more than fifteen staff member during the shift and working in all the busiest weeks of the year in a top ten UK profit maker restaurant.
- Trained in solving maintenance issue, dealing with contractors, contacting suppliers Communicated targets, wages, financial report to MD in absence of the Store Manager Promoted to management after only eight months of employment, due to exceptional performance.
10/2013 - 07/2014
Refresh ShopRetail Sales Assistant
- Achievements and responsibilities: Volunteer job to help a friend business start up and fashion passionate.
- Advertising products and inspiring new fashion trends trough Facebook and Instagram.
- Organising events in the shop with local artist to promote the store.
- Researched and contacted fashion brand suppliers and local fashion businesses to anticipate customer need.
- Cash Handling, stock counting, cleaning, sales and delivering great customer service.
10/2011 - 09/2013
YOOX NET-A-PORTER GROUP
- On call job during college study Dispatching discount and promotion to involve the customer to use ecommerce platform Typing on chat support to help the customer to choose the right product Solving complaint and apply return procedures Telephone sales.
Education and Training
Team Leading NVQ Level 3, Babcock Learning Apprenticeship, Bristol (UK)
(June 2016 - July 2017)
Hospitality NVQ Level 2, Babcock Learning Apprenticeship, Bristol (UK)
(April 2015 - April 2016)
Liceo Scientifico Edith Stein, Gavirate, Varese (Italy)
(September 2006 - June 2011)
English Literature, Latin, Mathematics, Physics and Spanish
Personal Information
My favourite hobby is travelling I have been in more than thirty countries around the world most of the time as a solo traveller, where I met and made relation with people from different countries. I love integration and I am very curious about other culture, which helped me to integrate perfectly in Bristol that is the perfect multicultural city. I recently start to be a Couchsurfing host, accepting guest and be a local tour guide. I'm very interested in TED talks, I have been at the last two edition of TEDx Bristol and I have recently started to be a volunteer of TEDx Varese, my hometown, where I manage the sales team and the social media to promote the public speaking event. However I am very passionate about sports, mostly football and basketball, I play for Bristol Braves and I futsal with friends once a week.
Skills
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Skills
Advertising, artist, Cash Handling, closing, Conflict resolution, excellent customer service, Customer Service, PDP, Dispatching, ecommerce, English, fashion, financial report, inventory management, Latin, Leadership, marketing plan, marketing, Mathematics, money, Physics, profit, promotion, Recruiting, Retail, Sales, Self-Motivated, Spanish, Store Manager, Telephone, Phone, Typing
Additional Information
- Hobbies & Interests My favourite hobby is travelling I have been in more than thirty countries around the world most of the time as a solo traveller, where I met and made relation with people from different countries. I love integration and I am very curious about other culture, which helped me to integrate perfectly in Bristol that is the perfect multicultural city. I recently start to be a Couchsurfing host, accepting guest and be a local tour guide. I'm very interested in TED talks, I have been at the last two edition of TEDx Bristol and I have recently started to be a volunteer of TEDx Varese, my hometown, where I manage the sales team and the social media to promote the public speaking event. However I am very passionate about sports, mostly football and basketball, I play for Bristol Braves and I futsal with friends once a week.
CV Overview
Companies Worked For:
- Nando's, Bristol Cribbs Causeway
- Refresh Shop
- YOOX NET-A-PORTER GROUP
Job Titles Held:
- Supervisor / Team Leader
Retail Sales Assistant
Degrees
- Team Leading NVQ Level 3, Babcock Learning Apprenticeship, Bristol (UK)
(June 2016 - July 2017)
Hospitality NVQ Level 2, Babcock Learning Apprenticeship, Bristol (UK)
(April 2015 - April 2016)
Liceo Scientifico Edith Stein, Gavirate, Varese (Italy)
(September 2006 - June 2011)
English Literature, Latin, Mathematics, Physics and Spanish
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