Retail Sales Representative CV Example
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RETAIL SALES REPRESENTATIVE
Summary
Recent psychology graduate with human centred knowledge and exceptional interpersonal skills including team working, communication skills and problem solving; currently seeking an exciting role as HR person within a globally recognised company. Flexible, committed and eager to make a significant contribution to the organization. I am keen to learn on a graduate scheme while working with expert colleagues towards common goals. Desire a challenging role as HR officer to progress within the company
Education and Training
Bachelor of Science:Psychology,2018University Of East London, Stratford Campus － London, England, United Kingdom
- Academic Achievement Award: Second Class (Upper Division)
- Succesfully completed 14 modules including:
Occupational Psychology (83%), Perspectives on Behaviour: Biological, Social & Differential (70%), Topics in Cognitive and Developmental Psychology (71%)
Experience
Retail Sales Representative, 08/2017 to CurrentStudio Hop － London, UK
Managed the opening and closing of the store, including counting cash floats and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire shop.
Exceeded personal sales goals for 5 months in a row.
Collaborated with customer service team members to provide exceptional service throughout the entire shopping and purchasing experience.
Served as the company's only bilingual Italian/English customer service representative.
Built customer confidence by listening to their concerns and providing appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Maintained visually appealing and effective displays for the entire shop.
Exceeded personal sales goals for 5 months in a row.
Collaborated with customer service team members to provide exceptional service throughout the entire shopping and purchasing experience.
Served as the company's only bilingual Italian/English customer service representative.
Built customer confidence by listening to their concerns and providing appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Developed and retained retail talent for the company.
Shift Leader, 07/2015 to 08/2017Stonengate Pubs Company － London, UK
Trained 7 new employees quarterly.
Organised weekly sales reports for the sales department to track product success.
Organised weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Attended local training for product development training as defined by territory needs.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed highly empathetic client relationships.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Attended local training for product development training as defined by territory needs.
Guaranteed positive customer experiences and resolved all customer complaints.
Administration and HR Recruitment AssistentHainek s.r.l － Crema, Italy
Effectively controlled the release of proprietary and confidential information for general client lists.
Advised personnel, training and labor relations activities.
Prepared departmental contracts for attorney approval.
Managed orders and prices negotiation to meet the business goals.
Provided onsite training.
Advised managers on organisational policy matters and recommend needed changes. Analysed data and produce clearly defined reports and action plans to conduct needs assessments.
Identified staff vacancies and recruited applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Identified staff vacancies and recruited applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Skills
Organization: Successfully combining study and part-time work and extra curricular activities.
Effective Leadership and Management: able to collaborate and motivate the team, particularly during stressful situations, to achieve common objectives.
Resiliance: able to deal with setbacks, mantaining high focus on the objectives in order to meet deadlines.
IT Numeracy Skills: analyse, interpret and communiacate in a professional manner statistical data.
Information finding and research ability.
Interpersonal Skills: good communication skills, enhanced cultural sensitivity and emotional intelligence.
CV Overview
Companies Worked For:
- Studio Hop
- Stonengate Pubs Company
- Hainek s.r.l
School Attended
- University Of East London, Stratford Campus
Job Titles Held:
- Retail Sales Representative
Shift Leader
Administration and HR Recruitment Assistent
Degrees
- Bachelor of Science : Psychology , 2018
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