Reorganized help desk procedures, shortening response time from 30 to 15 minutes Designed and implemented a new network strategy Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in good user experience Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users Supervise complaint ticketing system and follow timely resolution of all work orders Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software Recommend and apply solutions, including on-site repair for remote users.
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