Reliable Customer Service Representative with a extensive track record in demanding sales and account management environment.
Also motivated to maintain customer satisfaction and contribute to company success. In addition to this I have gained experience in management practised in customer relation's, sales and inventory control as well as opening and closing procedures, banking, merchandising and recruitment.
-Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
-Processed applications, payments, corrections, endorsements and cancellations.
-Called 250 warm leads each week to expand client base.
-Prepared necessary paperwork to process insurance sales and renewals.
-Called lapsed customers each week to enquire about continuing needs.
-My average lead to sale conversion rate since I began the role is 33%
-After two months I was considered a 'Competent Advisor' and promoted the Senior Protection Advisor.
-I have also been made a key holder.
-Developed life insurance and commercial insurance leads to meet monthly sales targets.
-Received company Incentive Award for being the top sales generator, generating the most leads out of all the lead generators every month.
-Identified prospective customers using lead generating methods and performing an average of 200 cold calls per day.
- To provide excellent Customer Service and build rapport with customers.
- Performing opening and closing procedures including banking.
-Assess customers needs and preferences and make recommendation's.
-Check Customers identification and confirm it meets legal drinking age.
- Responsible key holder.
-Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
-Delivered excellent customer service by greeting and assisting each customer.
-Reorganised the sales floor to meet company demands.
-Worked closely with the store manager to formulate and build the store brand.
-Took part in the South West Region Conference calls to discuss business opportunities and progress.
-Design and implemented customer satisfaction metrics.
-Completed opening and closing procedures including Banking.
-Responsible Key Holder.
-Served as a member of the Flybe Customer Service Team at the Sitel Offices.
-Created and booked reservations.
-Processed reservations, coordinated stand-bys and monitored cabin availability.
-Made amendments to exisiting bookings as well as adding exceptional luggage such as firearms and Ski's and booking special assistance for the disabled.
-Resolved customer questions, issues and complaints.
- Outbound Telesales role calling potential customers that may have had a investment linked to the stock market such as an ISA, Bond or Endownment policy, to promote company and see if they may have potentially been missold a policy by their Financial Advisor and to see assess whether they may be eligable for compensation.
-To accurately complete the claims form over the phone with the client so that we can send a pack out to them.
-I was in the top ten sales agents in the investment department after a couple of months of being there.
-Owned team productivity metrics.
-Improved service quality and increased sales by developing a strong knowledge of company's products and services.
-Interviewed, hired and trained new quality customer service representatives.-
Provided detailed monthly departmental reports and updates to senior management.-
Effectively communicated with team members to maintain clearly defined expectations.
- Conference Calls with Southwest Stores
- Responsible Key Holder.
- To provide excellent customer service for children and adults to create a fun experience whilst going through the process of making one of our products.
-Responsible for processing cash and card payments.
-Keeping the store tidy and clean
-Hosting children's parties.
-Upselling products using open questions.
Festivals - Music - Socialising - Cooking - Eating out
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