Welcoming guests to the hotel in a polite, friendly and helpful manner.
Dealing with late arrivals and assisting with early check-outs.
Taking payment from guests in the form of cash or credit cards.
Answering telephone inquiries promptly, professionally and transferring calls on.
Dealing with and resolving customer complaints.
Keeping up to date on all hotel products, services, pricing & promotional offers.
Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.
Data entry onto internal systems and reporting any problems to the office manager.
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