Flagship Operation Manager CV Example
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FLAGSHIP OPERATION MANAGER
Summary
Experienced retail manager with excellent people and project management skills. Results driven with strong ability to communicate effectively with technology, executive, and business audiences.
Experience
Flagship Operation Manager
August 2012 to CurrentTopshop/Topman － Leeds
August 2012 to CurrentTopshop/Topman － Leeds
£17 million annual Turnover | 32,000 sqft
- Responsible for managing store operations team and Topshop/Topman department managers with their individual team training in operational areas.
- Development of store team, through modular learning and coaching.
- Inspiring performance and motivation to deliver exceptional service levels and reach store KPI goals.
- Ensuring store teams have the training and tools needed to be able to deliver first class service for both internal and external customers.
- Managing Back of House operations, systems, security, maintenance and Administration.
- Planning and forecasting Payroll, costs and sales targets for half and financial year.
- Supporting store manager on delivering KPIs.
- Management of store revenue, influencing head office finance team for future season planning.
- Conducting compliance visits with regional management, cascading findings to Management team and driving to deliver on changes.
- Reviewing action plan with managers to ensure action deadlines are being met and updating on progress Supporting retail Operations and retail project team on launch of Scheduling and payroll system.
- Working with managers across the brand to review requirements of the new ststem to feed back to 3rd party company to build and deliver ready for global roll-out.
- Working with project management for the re-opening of Topshop/Topman Trinity - Leeds.
Flagship Brand Manager
September 2007 to August 2012
September 2007 to August 2012
£11 million annual Turnover | 23,000 sqft
- Managing the Topshop brand, delivering the Brand vision through visual excellence, commercial awareness and customer service.
- Coach and develop team with the skills be able to deliver exceptional customer service standards.
- Responsible for 100+ staff and 4 deputies.
- Managing HR and performance issues, seeking support from head office if needed.
- Supporting the store manager in delivering KPIS to a high level.
- Strong communicator across all lines of business up to director level.
Training and Development Manager
January 2006 to January 2007
January 2006 to January 2007
- Topshop/Topman | York.
- Recruitment, induction and training of the store team.
- Supporting the management team to deliver people KPIs.
- Working alongside Brand resourcing team to ensure the best talent is recruited and building training programs to ensure that they are retained through motivation and development.
- New Store opening in the city centre.
Store Manager
January 2003 to January 2006
January 2003 to January 2006
- Topshop/Topman | St John's Centre, Leeds.
- Duel Site manager, with 2 deputy brand managers.
- Delivering both men's and women's wear, visually and commercially.
- Managing all aspects of store management including Operational processes, Team development and Merchandising.
Education
A- LevelSelby collegeGeography/Psychology/English literature
Interests
Spending days out with the family, Photography and home improvements.
Highlights
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Skills
coaching, Customer service, financial analysis, forecasting, HR, Team development, loss prevention, Merchandising, office management, communicator, Payroll, processes, project management, Recruitment, Retail, sales, Scheduling, store management, training programs,
CV Overview
Companies Worked For:
- Topshop/Topman
School Attended
- Selby college
Job Titles Held:
- Flagship Operation Manager
Flagship Brand Manager
Training and Development Manager
Store Manager
Degrees
- A- Level
Where can I find a Topshop/Topman Flagship Operation Manager CV example in Hambleton, Selby?
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