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Field Technical services Analyst CV Example

CV Score: 90%

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FIELD TECHNICAL SERVICES ANALYST
Summary

I am currently working in a Field technical services role; I have been doing so for the last 4 and a half years. I am seeking a role that will Challenge me on a daily basis and help to grow my skill set. I have recently been working on new office installations and laptop roll out projects across Europe. I'm ambitious, dedicated and keen to develop my skill set. I would describe myself as a hardworking individual who strives to provide excellent service and has experience delivering work on time in high pressure situations and dealing with staff at all levels. I am available for out of hours work where needed and extremely flexible when necessary.

Experience
Field Technical services AnalystMay 2015 to Current
CBRE - London
  • Client Care.
  • Windows 7 and VDI Support.
  • Laptops, Tablets and Mobiles.
  • Meeting room\ Presentation setups.
  • Laisse with third party Vendors.
  • Project Planning\ Co-ordination I have spent the last 2 years gaining a large amount of experience in a virtual environment, working in the property Sector, Supporting 2000 users locally and 10000 a crossed Europe.
Desktop SupportSep 2012 to May 2015
IFDS - Basildon, Essex
  • Incident escalation.
  • Following strict SLA's.
  • PC Imaging, System Deployment.
  • Window 7, XP support.
  • Active directory.
  • Laptops, Tablets and Mobiles.
  • Incident Management.
  • MS office support 03,07,10,13,16.
  • Project work.
  • Printer, MFD, Safe Q support.
  • Cisco Phone Set up and support.
  • Remote Support.
  • Support of citrix Xen app Working in a fast paced environment, with high demand and short SLA's, supporting near 5000 users in Essex and a crossed the Globe.
Customer service adviserMay 2012 to Sep 2012
Ilford, Essex
  • Homebase Retail Group Customer service.
  • Developing great customer service.
  • Engaging with a variety of people.
  • Managing the Returns counter.
  • Cash deposits.
  • Identifying risks.
  • Following safety Procedures This was a great opportunity to develop customer support skills.
ApprenticeFeb 2011 to Jul 2011
Zenos IT Academy - Romford, Essex
  • I attended Zenos IT Academy in Romford, as an apprentice.
  • The course lasted five months; this prepared me to work in most IT support positions.
  • The apprenticeship enabled me to learn the latest IT skills and technologies in hardware, software, IT support and network infrastructure.
  • In addition, the Program gave me skills required to work in various industry sectors.
  • These skills include IT competency, IT Theory, Personal Development and employability skills.
  • By the end of the program I gained a range of skills and qualifications that will make me a suitable candidate for employment.
Education and Training
CompTIA A+ IT Technician (220-701 and 220-702) *Microsoft Technology Associate (MTA): Networking Fundamentals (98-366) *Microsoft Technology Associate (MTA): windows operating system fundamentals (98-349) *Level 3 Diploma in ICT Professional CompetenceJuly 2011Zenos IT Academy - Romford, Essex
Diploma, ICT Systems and PrinciplesICT Systems and Principles
Skills
A+, Active directory, Cash deposits, Cisco, citrix, hardware, Client, Customer service, customer support, fast, Imaging, IT support, Laptops, Managing, MS office, windows operating system, Windows 7, Window 7, 2000, 98, network, Networking, Printer, Project Planning, Retail, safety, SLA, Technician, Phone
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CV Overview

Companies Worked For:

  • CBRE
  • IFDS
  • Zenos IT Academy

School Attended

    Zenos IT Academy

Job Titles Held:

    Field Technical services Analyst
    Desktop Support
    Customer service adviser
    Apprentice

Degrees

    CompTIA A+ IT Technician (220-701 and 220-702) *Microsoft Technology Associate (MTA): Networking Fundamentals (98-366) *Microsoft Technology Associate (MTA): windows operating system fundamentals (98-349) *Level 3 Diploma in ICT Professional Competence July 2011
    Diploma , ICT Systems and Principles

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