Field Technical services Analyst CV Example
CV Score: 90%
I am currently working in a Field technical services role; I have been doing so for the last 4 and a half years. I am seeking a role that will Challenge me on a daily basis and help to grow my skill set. I have recently been working on new office installations and laptop roll out projects across Europe. I'm ambitious, dedicated and keen to develop my skill set. I would describe myself as a hardworking individual who strives to provide excellent service and has experience delivering work on time in high pressure situations and dealing with staff at all levels. I am available for out of hours work where needed and extremely flexible when necessary.
CBRE － London
- Client Care.
- Windows 7 and VDI Support.
- Laptops, Tablets and Mobiles.
- Meeting room\ Presentation setups.
- Laisse with third party Vendors.
- Project Planning\ Co-ordination I have spent the last 2 years gaining a large amount of experience in a virtual environment, working in the property Sector, Supporting 2000 users locally and 10000 a crossed Europe.
IFDS － Basildon, Essex
- Incident escalation.
- Following strict SLA's.
- PC Imaging, System Deployment.
- Window 7, XP support.
- Active directory.
- Laptops, Tablets and Mobiles.
- Incident Management.
- MS office support 03,07,10,13,16.
- Project work.
- Printer, MFD, Safe Q support.
- Cisco Phone Set up and support.
- Remote Support.
- Support of citrix Xen app Working in a fast paced environment, with high demand and short SLA's, supporting near 5000 users in Essex and a crossed the Globe.
Ilford, Essex
- Homebase Retail Group Customer service.
- Developing great customer service.
- Engaging with a variety of people.
- Managing the Returns counter.
- Cash deposits.
- Identifying risks.
- Following safety Procedures This was a great opportunity to develop customer support skills.
Zenos IT Academy － Romford, Essex
- I attended Zenos IT Academy in Romford, as an apprentice.
- The course lasted five months; this prepared me to work in most IT support positions.
- The apprenticeship enabled me to learn the latest IT skills and technologies in hardware, software, IT support and network infrastructure.
- In addition, the Program gave me skills required to work in various industry sectors.
- These skills include IT competency, IT Theory, Personal Development and employability skills.
- By the end of the program I gained a range of skills and qualifications that will make me a suitable candidate for employment.
CV Overview
Companies Worked For:
- CBRE
- IFDS
- Zenos IT Academy
School Attended
- Zenos IT Academy
Job Titles Held:
- Field Technical services Analyst
Desktop Support
Customer service adviser
Apprentice
Degrees
- CompTIA A+ IT Technician (220-701 and 220-702)
*Microsoft Technology Associate (MTA): Networking Fundamentals (98-366)
*Microsoft Technology Associate (MTA): windows operating system fundamentals (98-349)
*Level 3 Diploma in ICT Professional Competence July 2011
Diploma , ICT Systems and Principles
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