My role consists primarily of face-to-face and telephone-related customer service, cash handling, and on-the-fly problem solving. I aid new customers with the explanation of rules, etiquette and the safe usage of the equipment, and ensure the smooth operation of a large number of bowling leagues. My additional duties extend to both bar work and the maintenance and reparation of equipment and apparatus in the role of supporting mechanic.
During this period of my life, I was employed as one of two HR Systems Advisors for the Saint-Gobain Delegation, a role that tested my investigative, analytical and communicative skills on a daily basis. My role supported the usage of the PeopleSoft HR system throughout the Saint-Gobain family of companies. Typical daily tasks spanned from helping Branch or Department Managers with queries on the usage of the system for time recording, job amendments or recruitment purposes, right through to working directly with company-specific HR personnel or senior management to restructure and reorganise entire businesses within Saint-Gobain. Additional tasks involved aiding in the customisation and development of the PeopleSoft system in order to increase or streamline functionality; solving complex queries regarding any number of areas of the system; and interpreting and actioning requests from our customers (all of whom have vastly varied backgrounds, technical knowledge, and company policies they must adhere to). Primarily, my work arrived in the format of telephone and email queries, and I personally pride myself on always going the extra mile to help those who need it, often identifying problem areas and tackling these before issues truly arise. I built up an excellent reputation in my team and with my clients for being both helpful and innovative in my approach, earning me the Delegation Star Award for excellence in 2015, as voted for by our customers.
To supplement my income with Go Outdoors, I started with part-time work with Capitax Financial Management and transitioned into full time in 2012. My key duties were to assist the small tax office with their transition to a paperless office, which involves organising historic paper files, scanning them and then using an operating system called Invu to catalogue and archive them, as well as producing spreadsheets and databases using MS Office applications to streamline their working processes. I was also key in supporting the staff with technical computer issues and miscellaneous administration tasks.
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