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Ursula Harris
82 Airport Way
London UK NW80QE
(020) XXXX XXXX
harris@haven-example.com
Haven Airlines
RE: Ticket Agent (code: H2645)
Dear Ms. Harris
Your ad called out to me because the position as described is such a perfect match with my skills as you will see when you review my cv.
My previous experience working as a Ticket Agent for California and Western Airlines gave me the experience I need to hit the ground running with Haven Airlines. As a seasoned world traveller as well as Ticket Agent with excellent customer service skills I believe I have what it takes to make customers confident that they are receiving top-notch and knowledgeable service.
Not only can I reserve and modify flight itineraries in French but I have gained a reputation as being a speedy booker who can handle as many as 110 reservations per week while answering multiple questions about miles destinations and travel restrictions.
Moreover my calm demeanor helps me resolve customer complains expeditiously and without escalation.
I am very interested in meeting to review your needs and possible solutions I could bring to the table.
Thank you for your valued time
Eric Whitmore
Ticket Agent