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61 Wellfield Road
Roath, Cardiff CF4 3DG
Mobile: 07956 654 32
Dear Hiring Manager,
I am writing in response to your ad seeking an Assistant Manager of Customer Service at Fidelis Bank. Your job posting states that you are in search of a motivated, proactive individual, which describes me exactly.
My energetic and high-performing nature make me a great candidate for this position. An active listener, I have a good instinct when it comes to reading people’s needs, and I am adept at problem solving and creative conflict resolution with both staff and customers.
Additionally, I have a strong track record of:
- Increasing department customer satisfaction ratings via improved training and script revisions.
- Improving customer retention by 15% in 2013.
- Reducing staff turnover by almost 20% in only one year through morale-building initiatives.
- Exceeding quotas and maximising personal and team achievement.
I have been the Assistant Manager of Customer Service at Municipal Insurance nearly four years now, which provided me with valuable knowledge that I would bring to this position.
Working at Fidelis Bank would allow me to implement my exceptional leadership and people skills in a challenging environment whilst providing stellar service to a diverse customer base.
Please take a moment to review my attached CV. I would welcome the opportunity to put my expertise and drive to work for you, and I look forward to hearing from you soon. Thank you for your time and consideration.