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- Increasing department customer satisfaction ratings via improved training and script revisions.
- Improving customer retention by 15% in 2013.
- Reducing staff turnover by almost 20% in only one year through morale-building initiatives.
- Exceeding quotas and maximising personal and team achievement.
I have been the Assistant Manager of Customer Service at Municipal Insurance nearly four years now, which provided me with valuable knowledge that I would bring to this position. Working at Fidelis Bank would allow me to implement my exceptional leadership and people skills in a challenging environment whilst providing stellar service to a diverse customer base. Please take a moment to review my attached CV. I would welcome the opportunity to put my expertise and drive to work for you, and I look forward to hearing from you soon. Thank you for your time and consideration. Sincerely, Andrew Scott