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14 Tottenham Court Road
London, England W1T 1JY
Cell: 07956 654 32
E-Mail: example-email@example.com
Summary
General Manager successful at propelling retail stores to lead revenue spot in district. Experienced manager of teams of up to 100 staff. Collaborative leader driven to develop high-performing teams. Hard working and resourceful with superb sales skills.
Highlights
Social media savvy
Persuasive negotiator
Conflict resolution skill
Service and sales-orientated
Customer focused
Well-versed in sales techniques
Coach and mentor
Exceptional multi-tasker
Skilled communicator
Energetic and outgoing
Experience
February 2009 to March 2014
91 Western Road Brighton, East Sussex
General Manager
Hired and trained all sales staff for new store location.
Grew number of customers by 150% in last two years.
Oversaw sales of $2.2-2.9 million annually.
Led sales calls with team members to establish sales and customer retention goals.
Successfully coached team to become top performing location in state.
March 2006 to January 2009
BT Tanner London, England
General Manager – Sales
Created and directed sales team training and development programmes.
Managed a sales staff of 45 members.
Maintained inventory controls and implemented standards for shrink control.
Handled scheduling, payroll, and reporting areas.
Responded to customer complaints by exchanging merchandise, refunding money, and adjusting bills to facilitate high customer satisfaction.
October 2004 to February 2006
Savannah Downs Company London, England
General Manager – Sales
Resolved an average of 50 customer complaints per month regarding sales and service.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Wrote sales slips and sales contracts.
Education
2004 King’s College London, England
Associate of Science Retail Management
Coursework in Statistics, Marketing, Customer Buying, and Merchandising