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27 Colmore Row
Birmingham, West Midlands B3 2EW
Cell: 07956 654 32
Hard working and energetic Assistant Manager and top-rated sales professional with more than six years’ experience leading dynamic sales teams in fast-paced markets. Focused on customer satisfaction through all stages of sales life cycle. Lead cohesive sales teams to consistently achieve aggressive goals.
Friendly and service-minded
Innovative problem solver
Contributed to a 30% drop in returns through improved customer consultation techniques.
Received consistent high marks on performance reviews, including “exceeds expectations” ratings.
Developed and implemented training programmes that reduced employee-focused customer complaints from 10% to under 2%.
Streamlined payroll procedures and eliminated several paperwork bottlenecks, improving administrative efficiency by 20%.
May 2011 to Current
Gravitas Paper Company Birmingham, West Midlands
Train, coach, and mentor new employees to maximising selling proficiency.
Run weekly and monthly reports detailing sales and ranking top performers.
Reinforce top sellers and motivate lower sellers for peak performance.
Create customer service initiatives to elevate satisfaction and drive repeat business.
Monitor customer buying habits and adjust product lines and sales promotions to drive revenue.
Achieved 115% of quota within the first year.
September 2007 to April 2011
Red Letter Engraving Bath, Somerset
Assistant Manager, Sales
Coached sales team into high-performing and cohesive group, improving revenue by 25% in first 18 months as Assistant Manager.
Proactively worked with low performing sales associates to improve performance, customer service, and communication skills.
Responded to customer issues in a timely manner and resolved complaints to total satisfaction.
Wrote sales contracts, outlining project scope, fee structure, and service options.
Managed payroll and administrative paperwork for sales department.