Want to use this CV?
Searching for an assistant manager position in customer service? You’ll need a customer-focused attitude, some experience, leadership skills, and a professional CV. The CV examples below have been designed specifically for customer service professionals. Use these CV examples as a starting point in creating your own assistant manager CV. Choose from a range of templates. Get started today and be on the road to a great new job!
Andrew Scott
44 Morningside Road
Edinburgh, Scotland EH10 4BF
Cell: 07956 654 323
E-Mail: example-email@example.com
Summary
Exceptional customer service Assistant Manager focused on employee development. Track record of success in insurance industry with background in employee training and development. Committed to providing excellent customer service and making operational and procedural improvements.
Highlights
Team management
Customer satisfaction
Talent development
Skilled multi-tasker
Conflict resolution techniques
Mentoring and training
Scheduling
Client relations specialist
Project management
Delegation
Experience
June 2010 to Current
Municipal Insurance London, London
Assistant Manager of Customer Service
Monitor the daily activities of 250 customer support professionals.
Provide a high level of product and leadership support to representatives and clients.
Address negative customer feedback immediately.
Generate and distribute daily reports and payment acknowledgments to appropriate personnel.
Consistently improve service quality and increase sales by developing strong knowledge of company’s products and services and training associates to do the same.
January 2004 to May 2010
Municipal Insurance London, London
Customer Service Representative
Exceeded per hour call quota by 10%.
Suggested improvements to scripts that eliminated unnecessary verbiage and reduced call times.
Began to train new representatives after only six months of employment.
Education
2003 University of Greenwich London, London
Bachelor of Science Psychology
Top 10% of class
Accomplishments
Played an instrumental role in increasing customer satisfaction ratings index from 81% to 89% within two years as Assistant Manager of Customer Service.
Improved customer retention in 2013 by 15% from previous five years.
Reduced staff turnover by 18% in one year by implementing several well-received team and morale-building programmes.