Highly dedicated and reliable Residential Care Worker with an excellent healthcare customer service record and superior work ethic. Adept at handlling unpleasant and tense interpersonal situations with the highest degree of professional courtesy and charm. Exceptional researcher into patient and family histories to determine the best individually tailored treatment and therapy programmes.
Exceptional breadth of home healthcare experience
Excellent skills in handlling patients and patient records with confidentiality and sensitivity
Superior familiarity with designing stimulating patient therapeutic and recreational activities
Outstanding record-keeping and report writing skills
Strong verbal and written communication skills
High customer service and interpersonal skills
June 2011 to Present Hillman Home Care, Inc., London, England Residential Care Worker
Designed individual resident activity and therapy programmes on a regular basis.
Assisted residents with eating, bathing, dressing and other daily tasks.
Maintained and updated individual resident records and documents.
Maintained confidentiality and security for all residents’ information.
Assisted with training and orientation for new facility staff.
June 2007 to May 2011 Upton Childcare Services, London, England, MN Residential Care Worker
Educated young people in facility practises, requirements and rules.
Provided emotional support to young residents and family members as needed.
Provided referrals for select residents to appropriate external community services.
Fostered and developed young resident social networks on an ongoing basis.
Informed residents of a variety of
2007 University of London, London, England Bachelor’s Degree in Social Work