Customer-focused Call Center Agent with a proven capacity to troubleshoot issues to ensure customer satisfaction. Committed to addressing customer concerns with speed, accuracy, and professionalism. Historey of meeting and exceeding productivity goals.
Service solutions expert
Customer relations specialist
High customer service standards
Proficient with Microsoft Office Suite
Strong problem solving ability
Devoted to data integrity
Fernbank Shipping 2/1/2010 to Current Call Center Agent London
Address customer service inquiries in a timely and accurate fashion.
Develop effective relationships with all call center departments through clear communication.
Run reports and supply data to fulfil customer report requirements.
Build customer loyalty by placing follow-up calls for customers who report product issues.
Provide cross training to staff members in sales.
CB Book and School Supply 5/1/2006 to 1/1/2010 Call Center Agent London
Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.
Demonstrated mastery of customer service call script within specified time frames.
Improved customer ratings by 20%.
Maintained up-to-date records at all times.
QuickQuip 9/1/2002 to 4/1/2006 Call Center Agent London
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assisted with the development of the call center’s operations, quality, and training processes.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Sequoia University 2017 Bachelor of Science: Nursing London, England