Conscientious Automotive Parts Manager who applies extensive knowledge of automobile parts coupled with employee management experience. Adept at all facets of vehicle maintenance and part replacement. Focused on developing long-term relationships with customers.
Â• Exemplary experience supervising a vehicle maintenance staff Â• Solid understanding of auto parts for both foreign and domestic vehicles Â• Admirable ability to maintain productive client relationships Â• Profound knowledge of vehicle operations and diagnostic procedures Â• Superlative written and verbal communications skills Â• Good hand-eye coordination
April 2001 to May 2003 Manchester Auto Warehouse Â— Manchester, UK Automotive Parts Manager Â• Hired and trained maintenance staff. Â• Implemented updated training procedures. Â• Ensured that all parts were properly tagged. Â• Nurtured customer relationships by ensuring quality. Â• Assisted with vehicle diagnostics. May 2003 to November 2008 Smith Auto Parts Â— Manchester, UK Automotive Parts Manager Â• Developed incentives to encourage customer loyalty. Â• Approved returning customer discounts. Â• Prepared shop workflow analysis reports. Â• Rectified customer complaints. Â• Supervised progress of vehicle work. Â• Prepared shop budget for parts and supplies. November 2008 to Present Manchester Auto Parts Â— Manchester, UK Automotive Parts Manager Â• Maintained sufficient inventory of common replacement parts. Â• Inspected newly repaired or installed parts. Â• Prepared invoices and contacted insurance companies for reimbursement. Â• Ensured compliance with shop safety standards. Â• Prepared staff schedules and approved overtime pay. Â• Ensured that all work was performed in a reasonable period of time.
2001 University of Cambridge, Cambridge, England, UK Bachelor of Science, Automotive Service Technology