Highly motivated Logistics Coordinator adaptable to evolving logistics technology to facilitate the shipping process. Proficient in customer support and efficient problem solving. Centered on meeting client expectations whilst retaining quality standards to ensure timely delivers.
Â• Skilled at the safe handlling of personal and business packages Â• Experienced with using relevant software programmes to track deliveries Â• Strong organisational skills, especially in high-pressure situations Â• Excellent customer service skills, including the ability to resolve issues Â• Ability to work well in team settings Â• Good communications skills
October 2010 to November 2012 London Post Office Â— London, England Logistics Coordinator Â• Prepared various packages for shipment. Â• Provided updated shipment information via email. Â• Assisted customers with the preparation of shipping documentation. Â• Confirmed that packages met federal shipping guidelines. Â• Assisted customers in tracking missing or delayed packages. Â• Coordinated with shipping departments at other postal facilities. January 2013 to Present We Ship It Fast Â— London, England Logistics Coordinator Â• Greeted customers and handled shipping requests. Â• Provided detailed tracking information via email and mobile devices. Â• Ensured that quality control guidelines were enforced. Â• Assisted with billling issues, prepared invoices and processed payments. Â• Responded to customer service issues. Â• Prepared all required shipping documents. Â• Established ongoing relationships with local businesses. Â• Implemented innovative marketing efforts to increase business. Â• Provided assistance as necessary to track delayed or missing shipments.
2010 London Community College, London, England, UK Bachelor of Science, Accounting