1. Customer Service Cover Letter Examples & Tips

Customer Service Cover Letter Examples & Tips

LiveCareer Editorial Team
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It doesn't matter if you're accepting the returns of hoverboards, troubleshooting problems, or simply telling someone to turn it on and off again. You must have resounding authority, be in control, and have confidence that you will reach a satisfactory solution.

Your customer service cover letter must let those skills shine through. Let’s reassure the hiring manager that everything’s going to be alright. Without turning it off and on again.

In this guide:

  • A sample customer service cover letter.
  • How to write a great cover letter for customer service step by step.
  • How to hone a cover letter for customer service jobs in the UK.

Save time and have a cover letter ready in no time. Pick a cover letter template, use pre-written suggestions, and have your cover letter ready in minutes.

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Looking for other cover letter examples? See our guides:

 Want to explore other options? See our selection of cover letter examples for other jobs

Customer Service Cover Letter Example

Faith Cartwright

34 Bridge Street

Crewkerne

CM9 6XY

07590876732

faith@cartwright.com

John Smith

Manager

iO Telecom

1 Satellite Way

Gillingham

NR34 8AS

May 15, 2021

Dear John,

Being a Customer Service Specialist with 3+ years of experience in the telecommunications and ISP industries, I have a proven track record of customer retention 37% higher than the company average at Orange. I am ready to leverage those skills to reduce cancellations and refunds for iO Telecom.

In my current position, I make and receive 125+ calls a day from new and existing customers. I maintain a 96% customer satisfaction, which is 10% over the company average. Although it is a problem resolution role in its essence, I have been able to implement some NLP upselling techniques to drive upgrades, which created £15,000 in new revenue. These results have led me to be chosen to train new and existing customer service colleagues, and I have so far trained and onboarded 4 new arrivals, and updated the existing team of 12 on new policies. By implementing the NLP techniques I use on problem calls, I have been able to improve customer retention by 8% for the whole team.

I am confident that my proven track record in upselling, conflict resolution and colleague training will translate to improved customer retention and more revenue for iO Telecom. 

When would be a good time to set up an appointment to discuss how we can implement NLP techniques on complaint calls?

Best Regards,

Faith Cartwright

Now let’s see how to write your own customer service cover letter that will have your lines red hot.

1. Use a professional header and a proper salutation in your customer service cover letter

First things first. Here's how to address a cover letter. Align your contact details, including email and phone number to the right. Drop a space, and list the name, position and address of the hiring person, aligned to the left. Below, record the date, and the subject of the letter.

Use a proper salutation, addressing the hiring manager by first name if possible. It’s better than using a general salutation such as ‘To Whom It May Concern’. 

Customer service cover letter—header

Faith Cartwright

34 Bridge Street

Goldhanger

CM9 6XY

07590876732

faith@cartwright.com

John Smith

Manager

iO Telecom

1 Satellite Way

Gillingham

NR34 8AS

May 15, 2021

RE: Customer Service Representative

Dear John,

You can adjust every cover letter created in the builder to meet the job requirements. Choose the name of your profession and the company to which you’re applying, and the builder will automatically adapt the content for you. Create a cover letter faster than you ever thought possible and apply for the job in record time.

Create your cover letter nowcover letter builder

Create your cover letter now

2. Open your customer service cover letter strongly

CSR cover letters and CVs are a dime a dozen. Because of this, none of them will be getting in-depth looks right off the bat.

So in the opening paragraph of your cover letter make yourself stand out with a strong, relevant achievement that lines up with their goals, and explain how you can apply those skills to the new employer’s situation. Limit this to 40-80 words.

Customer service cover letter examples—opening

Being a Customer Service Specialist with 3+ years of experience in the telecommunications and ISP industries, I have a proven track record of customer retention 37% higher than the company average at Orange. I am ready to leverage those skills to reduce cancellations and refunds for iO Telecom.

3. Showcase achievements in the second paragraph of your cover letter for customer service

What to include in the main body of your cover letter? Pick the 2 or 3 achievements from your customer service CV that most accurately match the requirements that the employer describes in the job advertisement.

Try and put your impact into numbers by estimating the volume of queries you process, your effectiveness, savings, improvements or achievements you made. Anyone can pick up the phone. You make the magic happen, however.

This makes up the majority of your CSR cover letter, and should be somewhere between 120 and 200 words.

Customer service cover letter examples—main paragraph

In my current position, I make and receive 125+ calls a day from new and existing customers. I maintain a 96% customer satisfaction, which is 10% over the company average. Although it is a problem resolution role in its essence, I have been able to implement some NLP upselling techniques to drive upgrades, which created £15,000 in new revenue. These results have led me to be chosen to train new and existing customer service colleagues, and I have so far trained and onboarded 4 new arrivals, and updated the existing team of 12 on new policies. By implementing the NLP techniques I use on problem calls, I have been able to improve customer retention by 8% for the whole team.

5. Wrap up your customer service cover letter with a call to action

The last paragraph of your CSR cover letter should tie up the loose ends and explain exactly how your achievements and proven hard and soft skills will produce results for your new employer.

Limit your cover letter ending to 60-80 words. Below, in a single sentence, ask for an interview or call to discuss how you can start improving their business. Sign off with a formal closing, such as ‘Best Regards’.

Customer service cover letter examples—closing

I am confident that my proven track record in upselling, conflict resolution and colleague training will translate to improved customer retention and more revenue for iO Telecom. 

When would be a good time to set up an appointment to discuss how we can implement NLP techniques on complaint calls?

Best Regards,

Faith Cartwright

6. Use a professional customer service cover letter format

Just like your phone manner, your cover letter must project confidence and calm, and be neatly organised and controlled. Follow these easy cover letter rules for formatting:

Customer service cover letter length rules

  • How long should a cover letter be? 200-350 words total. From half a page of A4, up to 1 page of A4.
  • Opening paragraph—between 60 and 80 words
  • Main body—between 120 and 200 words
  • Closing paragraph—between 40 and 60 words

Match the customer service CV

The structure of your cover letter and CV should match—as they form a whole document together.

Choose an easy-to-read font

Use a simple template and don’t make it hard on the eyes by using a font that is too small or too fancy. Stay between size 10 and 12, and go for a classic like Arial, Noto, Garamond or the default Calibri.

Use white space

A neat cover letter layout will direct the reader’s gaze by leaving spaces between sections and paragraphs. If you have a huge block of text in the middle, consider pulling out some bullet points to organise it neatly.

Apply even margins

Centre and space your customer service cover letter by setting even 1-inch margins on all sides. If your cover letter is shorter than most, you can extend this to 1.5-inch to improve the presentation.

One cover letter for one job

Customer service differs from company to company. Different industries, different approaches. To maximise your chances, research every company you apply to and target your cover letter and CV to their requirements. 

When you write a new cover letter from scratch for every application, you have a better chance of being perceived as the perfect candidate. The research will also let you get a feel if you really want to work there. Displaying a ‘culture fit’ is a sure-fire way to get hired.

Save your customer service cover letter in PDF

One last tip: Unless asked for your CV in a *.doc format, save in the PDF format to protect your formatting. 

You don’t have to create any content yourself. The LiveCareer cover letter maker will automatically suggest the best content for your cover letter with ready-made examples and expert tips.

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Create your cover letter

Does this answer how to write a customer service cover letter? Got any more questions on what to include? Did you find the customer service cover letter example helpful? Let us know in a comment!

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.

About the author

LiveCareer Editorial Team
LiveCareer Editorial Team

Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

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