During my time at HMCTS I have had to work with different members of the team to be able to send out warrants in the correct manner. We would have to work together to make sure that the warrants would be sent to the correct person and that there was cause to issue the warrant in the first place as this could have given us legal issues. Together we would check every account that a single person may have to see if there was any new information that could be gathered on them. This could include a new address, a benefit claim or an employer. We would do this for every person before moving on to the next step. If there was no other account we would check other sources to find information. If we found a new address, benefit claim or employer then we would aim to withdraw the warrant and set up a different enforcement once court had withdrawn them. If we found nothing then the warrants would be issued. Warrants and letters would need to be printed, checked against a register and sent out to defendants. Once this has been done and everything had been authorised the warrant would need allocating to an enforcement officer. They would then carry out the warrant and pass any further information on to us to action later. This was a very long process and without a partner to help the work would never be completed in time. All of this needed to be completed while phone calls were coming into the office with defendants having various different issues that needed resolving. A large part of my day was spent multitasking, sorting between warrants and phone calls. While on the phone I would needs to use different software to be able to help a defendant with their issues, so a good knowledge of technology and being able to use it quickly and efficiently was important. It is important to be able to work as a team in a role like this as everyone else can pick up bits of work for you but you also need to help them if the need arises. This was a very fast paced environment but I thrived under the pressure, knowing there would not be a dull moment.
My main duties focused around vehicle damage caused by issues with the highway, such as potholes. I carried out the claim from its inception up until making a decision on liability for the claim. I had taken over somebody else's caseload which started at about 600 claims. I managed to keep on top of all the claims using a spreadsheet to highlight where each claim was up to. I am a very competent user of Norwel, the case management system used at the Council. My day-to-day activities included speaking to claimants via email or telephone to make sure the details of their claim were correct, writing letters to claimants and claimant's solicitors to obtain more information or to make an offer to settle or deny their claim. I was also responsible for making the decision on liability for all of the claims that were under my name. If a colleague was off I would take their phone calls and assist their claimants as best I could.
I also had dealings with Public Interest Immunity cases. This involved me bringing in a police officer to view social service records under a disclosure protocol. The documents were not allowed to leave the Council so the officer would choose the documents they wanted and I would scan them and send an electronic copy. This process needed a lot of confidentiality and I was trusted with this role.
I also had some dealings with adult social care, education and employment. My main role here was to create full bundles to be sent to Court and to all participating parties in relation to a specific case. I needed a lot of technical knowledge to be able to complete these tasks as the software was complex to use. I managed to fulfil each of these roles with minimal supervision, while being able to work in a team but also managing to work on my own initiative.
My main duties focused around the first stage of the industrial deafness claim. I had to get in contact with clients to keep their file of papers updated. This included conducting employment and limitation questionnaires over the phone, sending paperwork to the client, writing letters requesting GP records, Occupational Health Records and Inland Revenue Schedules and keeping the client updated with the progress of the claim. I had training with LEAP, the case management system and became a competent user of it.I learned just how valuable it is to be confident while talking to clients, even if you are unsure and I feel that I could handle any situation which may be presented due to liaising with difficult clients. I was trusted to sit with clients in our office to take their details off them so we could start looking into their case for them. My organisational skills have improved significantly, having to keep track of what I was working on and then receiving incoming calls.
I also worked here from November 2015 to February 2016
My duties whilst working at Game were mainly customer based. I would be based around the front of the store, greeting customers and helping them with any issues they may have before going to the tills. Doing this required expert knowledge of the items being sold so that if a customer had any issue or decision they needed help with I could give them every option available to them. I would also help the customer put their purchases through the tills, making sure that my customer service was excellent and that they were likely to return to the store. When the store was quiet I would help with the deliveries, making sure they were catalogued on to the system correctly and quickly so that we could focus on our customers. Once the deliveries had been completed I would restock the shelves with new stock. I would also do this on a daily basis where the shelves were looking empty. This made the store look tidy and made sure that everything was accessible for customers.
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